Switching accountants: what businesses should ask before they move
Businesses switch accountants for familiar reasons: poor communication, surprise fees, missed deadlines, or simply outgrowing the one-person practice that was perfect at the start. The move itself is straightforward, but asking the right questions before you sign makes the difference between an upgrade and a repeat. Here is the checklist. Ask about the team, not just the partner You will deal with the manager and the juniors far more than the partner who pitches you. Ask who your day-to-day contact will be, how experienced they are, and what happens when they are on holiday. A firm is only as good as the person who answers your email. Ask about fees in writing Get the fee structure in writing: what is included, what is extra, and how extras are priced. The cheapest quote is rarely the cheapest year; surprise bills for "additional work" are the number one complaint against accountants. Fixed monthly fees with a clear scope beat hourly billing for most small businesses. Ask abo...